Our Aim

 

We care about our clients. Our overall aim is to empower our clients to be strong compassionate and effective leaders in every situation.

We want them to be satisfied with the service that we provide to them and to have such a positive experience of working with us that they recommend us to others. 

We are committed to ensuring that all of our Consultants and Associates perform at a consistently high standard and in this respect we have set ourselves the following standards.

If you do not experience a level of service consistent with our stated standards then please contact our management team on +44 203 286 5650.

 

Professional Standards

All work undertaken by Peaceful HR will be conducted in a professional manner by all of our consultants, associates, mediators, trainers, coaches and mentors.

• We will provide suitably qualified and experienced professionals to do any work that is accepted by Peaceful HR.

• We will not accept any work beyond the capability of our team.

• We will always act in the best interests of our clients.

• We will always treat our clients with appropriate respect and courtesy.

• We will return all telephone calls on the same day if at all possible, and if it is not possible to do this, then within 48 hours.

All client email and other correspondence will be acknowledged and handled promptly to ensure our clients are kept fully informed of the progress of any work being undertaken.

All other correspondence will be acknowledged and responded to appropriately within 7 working days.

Appointments with clients will be prioritised and wherever possible the time and venue will be arranged to suit the convenience of the client.

Clients will be provided with appropriate documentation setting out the costs involved in any work undertaken by us.
 

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Confidentiality

Unless otherwise agreed, or in exceptional circumstances, all information about our clients, their business or our involvement in any work on their behalf is confidential 

We will not discuss our client's affairs with third parties except where required in order to perform the work for which we have been engaged, unless otherwise agreed with our clients.

We may of course discuss client matters internally within Peaceful HR in order to ensure that we are able to work as a multidisciplinary  team and provide the best possible service to our clients. 

All our team members are bound by confidentiality clauses contained within their contracts of employment or consultancy agreements with Peaceful HR

Any breach of confidentiality would be treated very seriously and could, depending on the circumstances, lead to disciplinary action including dismissal of the employee or termination of a consultancy agreement.

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